How do I get a refund?
As part of our Extended Christmas Returns Policy, any order placed from the 1st October 2019 will be able to be returned up until the 13th January 2020.
If you are not happy with your order, simply email us via firstname.lastname@example.org and we will send you a link to our returns portal. From here, you can print off a free returns label and return your items to us free of charge. The link to our returns portal is also available on your invoice. Send your items back to us within 90 days of your purchase and include the original invoice. We will inspect the items to ensure that they are not damaged, been worn or washed and are in original packaging with the tags intact. We will issue a refund within 5 working days of receiving the goods.
How do I get an exchange?
Email us via email@example.com for a link to our returns portal where you will be able to print off a free returns label. Please note, the link to our returns portal is also available on your invoice. Send back your goods to us within 90 days and state the exchange that you want on the notes section of the original invoice (please note, exchanges are subject to current stock/sizes being available). We will inspect the goods to make sure that the goods are not damaged, have not been worn or washed, do not have the tags removed and are in the original packaging and will process the exchange within 5 working days of receiving the goods.
I'm new, how do I order?
All the items you can see on our website are available to buy on-line. Use the categories or brands to find what you want and just double click on the item and then select your size, then click on the 'add to basket' link. From here you can ‘continue shopping’ to order lots more stuff or ‘proceed to the checkout’. If you do get stuck and need any assistance, we have size guides on all of our products and Live Chat Support available Mon-Fri.
Do you have a store that I can come to?
What size should I order?
Sizes can vary slightly depending on product and brand so use our size guides on the product page of the item that you would like as these are made specific to the items that they are shown on. The chest and waist sizes displayed in our size guides are the sizes that the product is made to fit and not the size of the product itself.
Do I need to register?
No. To make it as easy and fast as possible to shop at Big Dude Clothing you do not need to register. You can shop and checkout as a guest. However if you want you can register and make an account and your details (excluding debit/credit cards) will be held for your next visit.
What are the benefits of registering for an account?
If you want to register and make an account, your details (excluding debit/credit cards) will be held for your next visit. You will also receive exclusive deals through e-mail once you have registered.
Are all on-line items in stock?
Yes! All items on the website are updated instantly therefore if the particular size is available then you can be sure that we have it in stock.
How can I pay?
To pay for your order we accept:
a) Credit cards (MasterCard, Visa, and American Express)
b) Debit cards (Visa Debit)
Can I pay in instalments?
Unfortunately we do not offer the option to pay in instalments.
Is it safe to order on-line?
When you arrive at the checkout, our system passes your order details via a 128bit Secure Sockets Layer (SSL) encrypted secure page, where you complete your order by providing your credit card details. When you type your credit card and CCV number into the page, it is in secure mode. This means that your browser encodes what you type, and the server decodes it. Anyone 'listening' to traffic en route can make no sense of the number. Every trading web site uses the SSL encryption system and you can tell you are in secure mode when a little padlock icon appears at the bottom of the screen.
When will payment be taken?
Your payment will be debited when you place your order online. When you click on the 'submit order details' icon we will immediately contact your bank/card issuer for authorisation to take payment from your account. If your payment is authorised, you will receive an email straight away confirming your order and order details.
When will I get my order?
- All orders received before 4pm USA time on a weekday (Monday to Friday) will be dispatched on the same day.
- Standard delivery will take 4-12 working days.
- There may be occasions where a courier will request ID in order to release a parcel depending on it's value. Failure to provide this when required will result in the parcel being returned to us, in which case we would be unable to refund the original shipping cost.
- For more details visit the delivery page.
How do I track my order?
You will get a link sent to your email with your order confirmation that will allow you to track your order with use of your order number
What if I am not in to sign for the goods?
The courier will pop a slip through your letterbox telling you how to get your parcel.
If the parcel is not collected then it will automatically be returned to us and you may not be refunded your original shipping cost.